More ways to get in touch:

  • Email

    support@queenaclay.com

    (We'll get back to you in a jiffy, within 48 hours!)

  • Live Chat

    Find us on Instagram at @queena_clay! And DM (direct message) us there — it’s the fastest way to get support.

  • Contact Form

    You can fill out the contact form below and we’ll receive your message right away! We’ll get back to you ASAP

Tell us anything that's on your mind.

FAQs

Do you have a storefront?

We’re an online shop only at the moment, but feel free to reach out if you’d like more photos or details. You’re also welcome to schedule a visit to our warehouse in California Bay Area!

What are your shipping details?

Most of our larger items ship nationwide via a trusted freight carrier, with curbside drop-off and a call to schedule ahead. Delivery typically takes 2–3 weeks. For smaller items, we use express services like FedEx or UPS, and they usually arrive within 3–5 days. White-glove service is also available upon request for an extra fee.

Can I see your products in person?

We’re not a retail storefront, but we can occasionally offer warehouse visits by appointment. Feel free to message us if you’re interested!

What is your return policy?

All sales are final. Since our pieces are vintage and one-of-a-kind, we’re unable to accept returns. Please feel free to ask for more photos or details before purchasing!

If an item arrives damaged, please contact us within 48 hours and we’ll work with you to make it right.